Frequently Asked Questions
On this page you will find the frequently asked questions we encounter from our customers. Is your question not listed here? Please contact our customer service.
For some time now we have seen an increase in various fake websites, which offer Blundstones at extremely low prices. Check whether the site is secure and if in doubt, contact our customer service. If you have ordered through a fraudulent site, please contact your bank or credit card provider immediately.
Blundstone has been making these unique Chelsea boots since 1870.
• NATURAL FOOT FORM
The Blundstones are molded to the human foot for optimal comfort.
• Pull tags
The iconic pull loops from Blundstone allow you to pull the Chelsea boots on and off effortlessly.
Blundstones have been treated, making the boots water-repellent.
• MAXIMUM COMFORT
Shock Protection System (SPS) is a Blundstone patent built into the majority of our boots. The shoes have been specially developed to absorb shocks from every step, so you no longer suffer from tired or painful feet.
• SEAMLESS BUILT
The one-piece upper boot provides minimal seams on the boot that help protect against breakage and leakage.
A proper fit is key to getting the most out of your Blundstones.
• When used, the leather of your Blundstone stretches at the points of pressure, but of course never lengthwise.
• All children’s Blundstones and the classic series, come with extra insoles that can be used to adjust the size. When using this extra insole, your foot gets higher in your Blundstone, which can make the fit better for you. Your instep should join the bottom of the leather. You should not slide in the Blundstones once you walk.
• If you’d rather try a few Blundstones in person, find a store near you.
• Blundstone half sizes refer only to the width, not the length. With half a size you have extra space on your instep. Please refer to this link for the size chart of our boots.
• All Blundstones are unisex, with the exception of the ladies Blundstones. (category: women’s series)
If you walk through wet grass for a long time, your feet can eventually get wet. Constant moisture on leather, nubuck and suede results in the material absorbing the moisture. So if you walk a lot through wet grass, choose a waterproof model, such as model 584 or 1478.
Select the user icon which is located at the top right of the navigation bar on the website. Click on “Forgot password”. You will receive an email with a link to set a new password.
If you need further assistance, please contact customer service at [email protected]
After you have placed your order on the website, you will receive an automatic e-mail confirming your order. Make sure to check your “spam or junk” folder if you don’t receive the email. You will receive a second email once your order has left the warehouse and is on its way to you. The email will contain your tracking number and a link to the tracking information.
You can also check your order status at any time by logging into your account.
If you order before 4pm on Monday to Friday, your order will be processed the same. . We do not ship on Saturday/Sunday and public holidays. We can’t guarantee that the order will be delivered the next working day because this depends on the delivery services. So there may be a delay in your delivery.
You will receive an email from us with the track & trace details, the perfect way to track your order.
We currently accept iDeal, SofortBanking, PayPal, Visa, MasterCard, Maestro, Klarna (afterpay).
Wrong size / color or are the shoes not quite what you expected? No worries, send the Blundstones back to us within 14 days of receipt, in the original unworn condition (if you try them, do it on carpet), in the original Blundstone shoe box, pack it in a shipping box.
We will refund the purchase amount to you upon receipt of your return shipment.
Please visit our returns page for the detailed instructions for your return.
It is not possible to exchange a few Blundstones for another size or model.
If you wish to receive a different size or a different model, please place a new order in our shop www.blundstone.nl
Blundstones are designed to last. It is vital that you take care of your shoes to extend their life. Blundstones are made of leather with different finishes such as leather, suede and nubuck.
Visit our accessories page for more information on how to care for your Blundstones.
The sole of the Blundstones are made of PU. Polyurethane has many advantages, such as walking comfort. However, it has the disadvantage that with aging there is a chance that the sole will crumble. The fact that the sole crumbles and cracks is due to the fact that a bacteria has settled in the PU material and eats the sole, as it were. This is called hydrolysis. Hydrolysis can also occur when the shoes are not walked on for a long time. If you regularly walk on your Blundstone, it reduces the risk of hydrolysis. Hydrolysis is an aging and property of PU and therefore not a manufacturing defect.
At Blundstone, we pride ourselves on the quality and durability of our products. If you want to make a warranty claim, please fill in all the details on this page. Once we have received your request, we will review your claim and contact you. Visit our warranty page to learn more about our warranty and to file a claim.
Unfortunately, we cannot process purchases that were not purchased via our webshop www.blundstone.nl
We understand. Our customer service representatives can be reached from Monday to Friday between 9 am and 5 pm on +31 (0) 85 020 29 99.