Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
On this page you will find the frequently asked questions that we encounter from our customers. Is your question not listed here? Please contact our customer service .PLEASE NOTE: FRAUDULENT WEBSITES IN CIRCULATION
For some time now we have seen an increase in various fake websites that offer Blundstones at extremely low prices. Please check carefully whether the site is secure and if in doubt, contact our customer service. If you ordered via a fraudulent site, contact your bank or credit card provider immediately.
Blundstone has been making these unique Chelsea boots since 1870.
NATURAL FOOT SHAPE
The Blundstones are shaped to the human foot, resulting in optimal comfort.
Pull tags (PULL LOOPS)
Blundstone's iconic pull loops ensure that you can put on and take off the Chelsea boots effortlessly.
Blundstones are treated, making the boots water-repellent.
Shock Protection System (SPS) is a Blundstone patent built into the majority of our boots. The shoes have been specially developed to absorb shock from every step, so you no longer suffer from tired or painful feet.
The one-piece upper creates minimal seams on the boot which helps protect against breakage and leaks.
Proper fit is key to getting the most out of your Blundstones.
Have you seen our size charts yet? Click here !
- When used, the leather of your Blundstone stretches at the points where pressure is applied, but of course never lengthwise.
- All children's Blundstones and the classic series are supplied with extra insoles that can be used to adjust the size. When using this extra insole, you will sit higher in your Blundstone, which means the fit can be better for you. Your instep should connect to the bottom of the leather. You are not allowed to slide in the Blundstones as you walk.
- If you'd rather try a pair of Blundstones in person, find a store near you.
- Blundstone half sizes refer to width only, not length. With a half size you have extra room on your instep. Please refer to this link for the size chart of our boots.
- All Blundstones are unisex, with the exception of the ladies Blundstones. (category: women's)
If you walk through wet grass for a long time, your feet may eventually get wet. Constant moisture on leather, nubuck and suede results in the material absorbing moisture. So if you walk a lot through wet grass, choose a waterproof model, such as model 584 or 1478.HOW DO I GET MY ACCOUNT SIGN-IN INFORMATION?
Select the user icon, which is located at the top right of the navigation bar on the website. kClick on 'Forgot your password'. You will receive an email with a link to set a new password.
If you need further assistance, please contact customer service at email@example.comHOW DO I CHECK MY ORDER STATUS?
After you have placed your order on the website, you will receive an automatic email confirming your order. Make sure to check your spam folder if you don't receive the email. You will receive a second email once your order has left the warehouse and is on its way to you. The email will contain your tracking number and a link to the tracking information.
You can also check your order status at any time by logging into your account.WHEN WILL MY BLUNDSTONES BE SHIPPED?
If you order before 4:00 PM on Monday to Friday, your order will be processed in the same way. We do not ship on Saturdays/Sundays and public holidays.
We cannot guarantee that the order will be delivered the next working day because we are dependent on delivery services. There may therefore be a delay in your delivery.
You will receive an email from us with the track & trace information, so that you can track your order.WHAT PAYMENT OPTIONS DO WE ACCEPT?
We currently accept iDeal, SofortBanking, PayPal, Visa, MasterCard, Maestro and Klarna Postpay and Klarna in installments.WHAT IS YOUR RETURNS AND REFUND POLICY?
Wrong size/color or shoes not quite what you expected?
Don't worry, return the Blundstones to us within 14 days of receipt, in the original unworn condition (if you try them on, do it on carpet), in the original Blundstone shoe box and pack it in a shipping box.
We will refund the purchase price to you after receiving your return shipment.
Please visit our returns page for detailed instructions for your return.CAN I EXCHANGE MY BLUNDSTONES?
It is not possible to exchange a pair of Blundstones for a different size or model.
If you wish to receive a different size or model, we request that you place a new order in our shop www.blundstone.nlHOW DO I CARE OF MY BLUNDSTONES?
Blundstones are designed to last. It is vital that you take care of your shoes to extend their lifespan. Blundstones are made of leather with different finishes such as leather, suede and nubuck. If you do not maintain the Blundstones, the leather can dry out and eventually crack. This is not covered by the warranty.
Visit our accessories page for more information about caring for your Blundstones.BROKEN SOLES
The sole of the Blundstones is made of PU. Polyurethane has many advantages, such as walking comfort. However, the disadvantage is that with aging there is a chance that the sole will crumble. The reason why the sole crumbles and cracks is that a bacterium has settled in the PU material and is, as it were, eating the sole. This is called hydrolysis. Hydrolysis can also occur when the shoes are not worn for a long period of time. If you regularly walk on your Blundstone, the risk of hydrolysis decreases. Hydrolysis is an aging process and a property of PU and therefore not a factory defect.DO WE OFFER A WARRANTY?
At Blundstone we are proud of the quality and durability of our products.
If you would like to make a warranty claim, please complete all details on this page. Once we have received your request, we will review your claim and contact you. To learn more about our warranty and to make a claim, visit our warranty page.
Unfortunately, we cannot process purchases that have not been purchased via our webshop www.blundstone.nlPREFER TELEPHONE CONTACT?
We understand it. Our customer service representatives are available from Monday to Friday between 9:00 AM and 5:00 PM on +31 (0) 85 020 29 99 .I HAVEN'T FOUND THE ANSWER TO MY QUESTION
If your question is not answered in one of the topics above, please send an email to firstname.lastname@example.org
A customer service representative will contact you as soon as possible.
Are there any frequently asked questions missing?
Which frequently asked questions are you missing from our list of frequently asked questions? Let us know so we can add it.